Solution

Complete loyalty, rewards and customer engagement solution for your business

Built for your business needs

Choose, customize & configure the loyalty program. Create rewards, promotions/offers, communicate and engage with customers

Signup and get started within minutes from your mobile or computer

Setup and operate your digital loyalty program entirely from your mobile or desktop
Configure your ‘Rewards Program’ and its content using personalized or pre-existing business templates and images
Easily add business contacts and location information by respecting your customers privacy and not asking for any personal information
Configure customer communication and profile data collection
Make updates and push notifications to customers on a real-time basis

Promote the rewards program

Print the QR code and the URL on your business card or tent card for enrollment
Print in-house posters with the QR code and the URL for enrollment at your business location
Send a link to your existing customers to enroll via SMS and / or email
Add a link to enroll on your website
Promote enrollment via your social media channels
Customers can also share the link, refer and get rewarded

Create and distribute offers/promotions

Create custom offers with personalized content and images
Create offers using pre-defined business templates
Feature current offers on the customer’s loyalty cards
Distribute / assign personalized and targeted offers based on various customer types
Location and proximity based offers

Communicate & Engage with customers on their mobile phones

Update loyalty cards with visits and rewards on a real-time basis
Communicate with push notifications and messages sent directly to the customer’s mobile
Reward customers with offers pushed directly to their mobile
Update customers on current progress with regards to rewards and benefits
Reward customers for completing surveys, feedback and referrals

Rewards EARN and REDEEM – Peak Loyalty POS

Install Peak Loyalty POS app to record customer’s visits and spend
Create and manage staff login to use the POS application
Use the POS app to Scan Bar Code to mark visits (EARN)
Use the POS app to REDEEM rewards
Use the Customer Listing page in the business app for EARN and REDEEM

Analytics – Learn about your customers

Customer registrations, usage and engagement
Aggregates and trends on visits, spend and locations
Preferences set as communicated directly by the customer
Effectiveness of campaigns and communications
Reports delivered directly via email

A completely digital experience for your customers

An end to end digital experience where the customers can enroll from their mobile, track their benefits from their mobile and get their offers directly on their mobile

Enroll within seconds by adding a digital stamp card to the customer’s mobile

Customers don’t share any personal information (email address, phone number or even their name) to enroll
Enroll by either

Pointing their phones’ camera to a QR code on a business or tent card
Pointing their phones’ camera to a QR code on the in-house poster
Opening the browser and entering a short URL
Tapping the URL received via email/SMS
Opening the URL via the company website or social media channels

Loyalty card added as a:

Pass to the Wallet app on iPhone
Pass to Google Pay on Android
PWA card with an app icon on their Android phone’s Home Screen

Stamp card gives customer access to the following

Stamps, visit and reward summary
Notification (communication) Inbox
Bar code and reward number
Key business marketing information
Active valid offers from business
Visit History
Business contact info (website, phone, directions) and locations directory
Edit profile and card recovery
Edit notification preferences

Customers receive stamps, visits and reward notifications and card updates in realtime

New visits resulting in update of stamps
Rewards notifications
Redemption of rewards
Push notifications also shown as device notifications and in the notification inbox
Managing notifications from the notification inbox
Offers / promotions pushed directly to the card
Updates to the card design, content and images
Preference settings and profile updates
Enable / disable push notification settings
Enable / disable location aware settings

Customers can add the same loyalty card on multiple devices

On iPhone

Card is added to the Wallet app on the iPhone
Same card number for all instances of cards added to a device

On Android

When using Google Pay, card gets added once per Google Pay ID
When adding card directly to devices’ Home Screen, card gets added once

Recovering lost or deleted cards

Need to have established a recovery key
Follow the ‘Get existing card’ path when adding the card

Customers can add the same loyalty card on multiple devices

Using the ‘Get existing card’ pathway
All cards will be updated with the same information